Welcome to the Addis Ababa Tourism Commission Portal!

This guide will help you register your establishment and manage your business profile online.

What You'll Be Able To Do:

• Register your tourism establishment online.
• Complete detailed information about your facilities and services.
• Upload required business documents and certificates.
• Track your registration status in real-time.
• Update your establishment profile anytime.

Who Should Use This System?

This portal is designed for establishment owners and managers in the tourism industry, including:

System Requirements

Supported Browsers:

• Google Chrome (latest version)
• Microsoft Edge (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)

For best results, use the latest version of your browser and maintain a stable internet connection.

Logging In

1. Open your web browser (Chrome, Edge, Firefox, or Safari).
2. Enter the portal URL provided by the commission office.
3. Enter your username and password on the login page.
4. Check "Remember me" only if you are on your own personal device.
5. Click "Sign In" to access your Dashboard.

Not yet registered? Follow these steps to create your initial account:

1. Click "No account? Pre-register here" on the login page.
2. Enter your establishment name (trade name).
3. Provide your Tax Identification Number (TIN).
4. Enter a valid phone number (this will receive your login credentials via SMS).
5. Provide your email address.
6. Select your business category (Hotel, Restaurant, MICE Venue, etc.).
7. Verify with OTP – enter the One-Time Password sent via SMS.
8. Click "Submit" to complete pre-registration.

What Happens Next? The system will create your establishment record (pending status), send login credentials via SMS, and generate an admin account for your business.

Your Dashboard is your command center. Here you will see all establishments linked to your account and their current status.

Dashboard Overview

For each establishment, you will see:

• Trade Name: The name your customers know you by.
• Registration Status: Pending, Approved, or other status.
• Business Category: Your type of establishment.
• Location: City and address information.
• Star Rating: Your establishment's star classification.
• Action Buttons: View, Edit, or Manage Documents.

What You Can Do From the Dashboard: View details, update profiles, upload documents, and track registration status.

Your establishment profile is organized into logical sections. You can complete each section at your own pace—you do not have to fill everything in at once.

Required Documents

• Business License: Trade license or business registration certificate.
• Tax Certificate: TIN certificate or tax clearance.
• Property and Facility Photos: Professional photos of exterior, lobby, guest rooms, dining areas, meeting halls, and facilities.
• Health and Safety Certificates: Food hygiene certificate, health inspection reports.
• Fire Safety and Inspection: Fire safety inspection certificate, fire extinguisher maintenance records.
• Environmental Permits: Environmental clearance or waste management permits.

How to Upload Documents

1. From your dashboard open your establishment profile.
2. Scroll to the "Attachments" or "Documents" section.
3. Click "Add Document" or "Upload File".
4. Select the document category from the dropdown.
5. Choose the file from your computer.
6. Click "Upload" and wait for confirmation.

File Requirements

To ensure a smooth registration and approval process:

1. Complete Your Profile Accurately Double-check all information before saving. Provide realistic numbers for rooms, capacity, and amenities. Use professional descriptions.
2. Submit Required Documents Promptly Upload all required licenses and certificates. Use high-quality, clear scans or photos. Ensure documents are legible and complete.
3. Keep Your Information Up-to-Date Update your profile when you add facilities or services. Change contact information if phone or email changes. Keep certifications and permits current.
4. Respond Promptly to Requests Check for messages from the commission office regularly. Provide requested additional information quickly. Ask for clarification if you do not understand a requirement.
5. Use a Secure Internet Connection Avoid using public Wi-Fi for sensitive transactions. Change your password regularly. Never share your login credentials.

Having Issues? Here is how to resolve common problems:

• Login fails or wrong username or password: Verify your credentials. If you forgot your password, contact the System Administrator for a reset.
• I have not received my OTP code: Wait a few moments. Check your phone number. Request a new OTP code if it still does not arrive.
• The OTP code is being rejected: The code may have expired (usually after 10 minutes). Request a new OTP and enter it immediately.
• My profile section will not save: Check your internet connection. Verify all required fields are filled. Try saving one field at a time.
• File upload is failing: Check the file format (PDF, JPG, PNG, GIF, WebP). Make sure the file size is not too large.
• The system says my TIN already exists: Your establishment may have been registered before. Contact the commission office with your TIN to retrieve your account.
• My page keeps refreshing or displays incorrectly: Clear your browser cache and cookies. Try a different browser. Ensure you are using an up-to-date browser version.

We are here to help!